Refund and Returns Policy

Here’s a professional and clear Refund Policy for your lithium battery store, which you can adjust depending on your store’s policies, your location, and whether you’re selling online or in-person:

Refund Policy

Effective Date: 28/01/2025

At lithomax.in, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund:

• The item must be returned within 7 days of the delivery date.

• The item must be unused, in its original packaging, and in the same condition that you received it.

• Proof of purchase (receipt or order number) must be provided.

2. Non-Returnable Items

Due to safety and regulatory reasons, the following items are non-returnable and non-refundable unless defective:

• Opened or used lithium batteries

• Custom battery packs

• Items marked as “final sale” or “non-returnable”

3. Defective or Damaged Items

If you are receiving any damage or defective items, then the new product will be delivered within 1-5 days

• Contact us within [7 days] of receiving the item.

• Provide a description and, if possible, photos of the issue.

• We will offer a replacement, store credit, or a full refund, depending on the situation.

4. Return Process

To start a return:

1. Contact us at [info.lithomax@gmail.com] with your order number and reason for return.

2. If approved, we will provide return instructions and a return shipping address.

3. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

5. Refund Processing

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.

• If refund will be approved then it will be credited to your account within 1-7 business days

6. Exchanges

We offer exchanges for items that are defective or damaged. Please contact us to arrange an exchange.

7. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account or credit card statement.

• Then contact your bank or credit card company; it may take time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at info.lithomax@gmail.com .

8. Contact Us

For any questions or concerns about our Refund Policy, contact us at:

Email: info.lithomax@gmail.com
Phone: +91 7267899004 , +91 8429175798
Address: sadawarti athawariya maidan, sadawarti chowk, azamgarh, uttar pradesh , 276001.